Return & Refund Policy – Wooden Veda

Order Cancellation

• You may cancel your order within 24 hours of purchase if it has not yet been shipped or moved to production.

• Cancellations after 24 hours or once the product is shipped/produced are generally not accepted except in exceptional cases approved by Wooden Veda.

Damaged, Defective, or Wrong Items

• Inspect products immediately upon delivery. If you receive damaged, defective, or incorrect items, notify the delivery personnel at once and contact Wooden Veda customer support within 3 days.

• Provide photos or videos as proof. Fragile item claims require unboxing video evidence.

• Verified claims entitle you to a return, replacement, or repair, whichever Wooden Veda deems appropriate.

Returns Eligibility

• Returns are accepted only if the product is damaged, defective, or different from what was ordered.

• Requests for returns must be made within 7 days of delivery.

• Products must be unused, unassembled (if applicable), and in original packaging with all accessories, manuals, and tags intact.

Return Process

• After approval, Wooden Veda will arrange for product pickup at no extra cost.

• Upon receipt and inspection, a replacement or repair will be initiated based on product availability and issue severity.

• Refunds are not typically offered unless explicitly approved under exceptional circumstances.

Refunds

• If a refund is approved, it will be processed within 2-3 business days after receiving the returned item.

• Refunds will be issued via the original payment method unless otherwise agreed.

• All return shipping and handling charges in case of Wooden Veda's fault will be borne by Wooden Veda.

Warranty

• Wooden Veda products come with a warranty covering manufacturing and workmanship defects for 36 months from delivery (unless otherwise stated).

• The warranty does not cover issues due to normal wear and tear, misuse, accidental damage, improper assembly, or exposure to elements.

• Warranty claims must be reported through customer support with sufficient proof. Unauthorized repairs void the warranty.

Additional Notes

• Wooden Veda is not responsible for delays or damage once the product is delivered as per your order details.

• For delivery inquiries, missed deliveries, or additional charges related to location or special requests, please contact customer support.

For any questions or assistance with returns and refunds, please reach out to Wooden Veda customer support via the Contact Us page